Neighborhood Tech Helper: How I Help Aunties Solve Taobao and Mobile Problems

I’ve found myself becoming the local tech helper—especially for the aunties! It all started when one of my neighbors, Auntie Mei, needed help ordering something on Taobao. Like many others, she found navigating the site and placing orders a bit overwhelming, especially with the app’s many features and language barriers. I offered to show her how to use the platform step by step, from selecting products to making safe payments. 

Word spread quickly.

Soon, other aunties in the neighborhood started asking for my help with their Taobao orders. Many of them wanted to take advantage of online shopping but weren’t confident in using the app or figuring out delivery options. I was happy to lend a hand. It’s not just about shopping—it’s about helping them feel empowered and comfortable with technology.

Before long, it wasn’t just Taobao. I became the go-to person for all sorts of handphone app questions. Whether it’s setting up mobile banking, troubleshooting WhatsApp issues, or showing how to use ride-hailing apps like Grab.

I get like $5 each time and I also felt like a local hero. Btw im 14.